Data Protection Policy

Personal Data Protection Policy

Your Privacy

Judith Hart Jewellers are totally committed to protecting the privacy of our site visitors and customers. The Judith Hart Jewellers team members are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is a necessary part of providing a service to you - e.g. Arranging for a product to be sent to you. This privacy policy explains what information we collect from you, how we may use it and the steps we take to ensure this is secure.

What information do we hold on you?

-We collect contact details from you when you use a service such as repairs and special order
-With your permission, we collect details from you when you purchase a product or service, storing your sales or service history against your contact details.
-With your permission, we store your contact details for marketing purposes.
The personal information we collect about you can include your name, postal address, email address and phone number. If you make a purchase by card, we collect your card number & expiry date.

Your Consent

We will not rent or sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission. If you have purchased from our store, subscribed to one of our newsletters and entered any of our competitions, or advised us of your email address, post & telephone number we may occasionally update you on news and special opportunities via email, post and telephone.

Who controls the data?

Judith Hart Jewellers determines the purposes and means of the processing of your personal data. Carrying with it legal responsibilities, a data controller is legally responsible for the storing and use of personal information:
Contact Details:

Judith Hart Jewellers
155 East Mall
Derbion
Derby

DE1 2PG
01332 381926
info@judithhartjewellers.co.uk

Judith Hart Jewellers does not employ a Data Protection Officer. For any questions or privacy concerns regarding the data we hold, please contact Judith Hart Jewellers on any of the contact details above. If you do not wish to receive marketing, promotions or news from us, you can opt-out at any time by contacting us in store or by phone, email or letter to the above store address.

What do you do with that information? Purposes for processing data.

We will use the personal information gathered in our normal course of business primarily to provide the services, offers, or news you have requested, also for administrative purposes;
-Record keeping purposes
-To aid guarantee and warranty issues
-To process an order
-To confirm your identity when you contact us or collect an item
-To keep you informed of any news, offers or promotions that we believe might be of interest to you
-For the prevention of crime & fraud.

We may contact you by post, email or phone for these purposes.

In order to communicate about our products and services, we may work with a select group of organisations to carry out some processing activities on our behalf, such as mailchimp. In these circumstances, we will ensure that your information is protected and used in accordance with our privacy policy. We also have agreements in place that these third parties abide by GDPR. We may also disclose information to the investigating authorities such as the police if required to do so. Unless we have your permission, we won't share your data with other company's such as insurance providers. We never sell your data to any third party.

Our retention periods vary depending on the type of data. Card details from transactions are stored for 7 years, in accordance with UK laws/ tax legislation. Marketing permissions are checked a minimum of once a year, the exact time frame may be determined by the frequency of client visits. We have a process to identify and remove historical sales data- data is not stored indefinitely.

Website

We use cookies on our website, www.judithhartjewellers.co.uk. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. There are some cookies that are essential to the functionality of the website, allowing you, for example, to navigate to the correct page.

We also use 'analytical' cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This list is not exhaustive and you can block analytical and other cookies by activating the setting on your browser. However this may make certain areas of our site inaccessible. The site uses a cookie for wordfence security, twitter and Google. The site also uses the above cookies when adblock is on.

Any contact details provided via the website will only be used for reply to your communication and to process your enquiry and not used for any other purposes unless opted in to receiving marketing emails.

Our website will have links to external websites such as our social media channels and affiliates. If you follow a link to any of these websites, please note that they have their own privacy policies for which we do not accept any liability. Please check these policies before you submit any personal data to their websites

What are Cookies?

A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit Judith Hart Jewellers, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.

How we protect your information

We use all reasonable measures to safeguard the security of your personal information, including and not limited to firewalls, private database system, limited access, use of passwords as appropriate and antivirus software. Data is stored on our secure system and is accessible at the till point.

Changes to this privacy policy

Our privacy policy is subject to change so please check www.judithhartjewellers.co.uk to see any updates.

Your rights to access your personal information and consent

You have the right to request a copy of the personal data that we hold on you. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. We would strongly recommend that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information - write it down and keep it somewhere safe. To obtain a copy, please call, write or email us on the contact details below.

By submitting your personal information, you consent to the use of that information as set out in this policy. You have the right to withdraw consent at any point, or to request that your personal data is updated or our system by contacting us on info@judithhartjewellers.co.uk

CCTV

CCTV is in place in our stores for security. The recordings are not shared with third parties other than in the event of an incident. CCTV is retained instore for a maximum of 4 weeks.

Marketing

We may consider legitimate interests within our marketing policy. We may post to you if we have reason to believe that the content would be of legitimate interest. An example of this would be posting information on an event or promotion to a previous client.

When you opt in for marketing, we have been authorised by you to hold your data & can subsequently contact you by the methods agreed to, with information of events, promotions etc. You have the right to withdraw consent or change your preferences at any time. Our processes are in line with the GDPR legislation.

Legal basis

When you purchase an item in our online store, create an account with us, or enter into any other form of agreement with us, we will process your conventional personal data for that particular purpose. We may also process your conventional personal data if you e.g. have a query or similar that precedes your decision to enter into an agreement with us.

The legal basis for which we may process your personal data is stated in Article 6 1, b) of the EU Personal Data Regulation (EU) 2016/679 (GDPR), as the processing of your information is necessary for us to fulfil our agreement with you or for us to handle your inquiries and such like, ahead of concluding an agreement.

We may also process your ordinary personal data on the basis of the rules in the GDPR Article 6 1, f) unless our interests are outweighed by your privacy rights and statutory freedom. We have a legitimate interest in processing your personal data (name and email address) for both marketing and analytical purposes. Our legitimate interest is based on your preferences so that we can better customise our offerings to you—and ultimately offer products and services that better meet your needs and wishes. Additionally, we have a legitimate interest in processing your personal data for analytical purposes.

Site Statistics

We may disclose aggregate statistics about the number of visitors to our site or number of purchases made on the site as required by our investors. Our website host Shopify gathers data regarding the visitors to our site on our behalf using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information. Judith Hart Jewellers uses this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users.

Contacting us

We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement please do not hesitate to contact a customer service member of the Judith Hart Jewellers team, who will be delighted to answer any questions you may have.

You can either send an email to: info@judithhartjewellers.co.uk

Or, write to us at :

Judith Hart Jewellers

155 East Mall

Derbion

Derby

DE1 2PG

01332 381926

info@judithhartjewellers.co.uk

This policy was last updated in January 2024. We may make changes to this privacy policy from time to time, so we encourage you to check it on occasion. By continuing to use our website you will be deemed to have accepted those changes.